Driftwood Retreat Privacy Statement
How we collect data
We may collect data when you contact us to make an enquiry by phone, email, text or otherwise.
We collect data when you make a direct booking and register with us by phone, email, text or otherwise.
Information we collect
We collect information supplied by you when you enquire about booking a holiday at Driftwood Retreat and when you make that booking. The enquiry information we collect includes your name and your contact details – phone number, email address, postal address. For bookings, we must also collect the number and names in your party, (names are only taken of guests aged over 16 years) and your passport/destination details if you are not an UK/Commonwealth resident. We may also collect bank account details for processing your payments and deposit refunds. We do not collect credit/debit card details.
How we use information
We use your information only for answering your enquiries about Driftwood Retreat and for making and managing your bookings with us. We may use your information for sending occasional emails to you, but will only do so if we have your explicit consent.
- We use your data to improve our business offer to you.
- We use your data to fulfil our legal obligations.
- We will only disclose data to the third parties mentioned above to the extent that it is necessary to run our business.
Security and your data
The only personal data we collect from our website is your email address and any personal information you tell us as part of your booking and/or enquiry as above. The website forms are protected by an SSL certificate. No personal data is stored on our website.
We store the information we collect either in a paper filing system or on a personal computer protected by a password and a firewall.
We retain passport details only for one year; bank details will not be retained and are destroyed/deleted as soon as any payment is made. Information required for accounting purposes will be kept for six years. If you have explicitly consented to receiving marketing information we will keep your data until you ask us to delete it otherwise we delete general enquiry data within six months of your enquiry.
We do not share your information with anyone else unless legally obliged to do so, or if it is needed for our own protection e.g. in a case of dispute
We retain booking information about you the guest for no longer than five years, unless it is to comply with the above point
Marketing including Facebook & Instagram
You may request us to provide you with any personal data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity.
You have the right to – have your personal data corrected, have your data removed, restrict or object to the processing of your data, receive a copy of the data we hold about you, complain to a supervisory authority in the UK this authority is the Information Commissioner’s Office (ICO).
Note that during the booking process you are able to opt in to receiving any future marketing and promotional emails, however you will be required to receive communication relating strictly to your booking.
A note on cookies
Cookies are small files that are typically created when you visit a website and are stored in the cookie directory of your computer.
You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/
Our Contact Details:
Driftwood Retreat Holiday Cottage
c/o 3 Skellfield Terrace
Ripon, North Yorkshire
Owners: Shelley Leslie and James Dunbar
Manager: Shelley Leslie